Frequently Asked Questions

Got questions? We’ve got answers. If you can’t find what you’re looking for, feel free to reach out to us directly.

Yes, we ship worldwide. Depending on your country, you may be responsible for import duties, taxes, or customs fees upon delivery — these are set by your local customs office and are not included in the item price or shipping cost.

Delivery times vary depending on the item:

APPAREL (T-Shirts & Hats):
– Production time: 2–5 business days
– Shipping time to Europe: 5–12 business days
– Estimated total: 7–17 business days

ACCESSORIES (Keychains & other collectibles)
Fulfilled directly by our partner ACGGOODS on their platform.
– Standard Shipping: 8–16 days
– DHL Shipping: 2–3 business days
– Fast Shipping: 6–12 days
– Ocean Shipping: 40–60 days (lowest cost, tariffs free)

You’ll receive tracking information as soon as your order ships. Delivery times may vary slightly depending on your location and local customs processing.

We accept all major credit/debit cards, PayPal and Stripe secure checkout.

APPAREL (T-Shirts & Hats)
As each item is made to order, we cannot accept returns for buyer’s
remorse, wrong size, or wrong color. If your item arrives damaged,
defective, or misprinted, contact us within 30 days of delivery with
a photo of the issue, and we’ll arrange a free reprint or refund.

ACCESSORIES (Keychains & other collectibles)
These items are sold and fulfilled directly by our partner ACGGOODS.
Please refer to their return policy and contact their support directly
for any issue with your order, as purchases and after-sales service
for these items are handled entirely on their platform.

Each product page includes a detailed size chart. We recommend checking your measurements against the chart before ordering, as we are unable to offer exchanges for incorrect size selection.

Once your order ships, you’ll receive a confirmation email with a tracking number. Apparel and accessories may ship separately and arrive at different times, since they’re fulfilled by different partners.

Reach out to us at asiagachastore@gmail.com and we’ll get back to you as soon as possible.
Welcome to GACHA GVNG.